ITILF

ITILF practice questions, page 19 of 22, with answer review and explanations.

Question 91

Which of the following are managed by facilities management? 1. Hardware within a data centre or computer room 2. Applications 3. Power and cooling equipment 4. Recovery sites

  1. 1, 2 and 3 only
  2. All of the above
  3. 1, 3 and 4 only
  4. 1 and 3 only

Question 92

Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

  1. Service design
  2. Service transition
  3. Continual service improvement
  4. Service operation

Question 93

Which areas of service management can benefit from automation? 1. Design and modeling 2. Reporting 3. Pattern recognition and analysis 4. Detection and monitoring

  1. 1, 2 and 3 only
  2. 1, 3 and 4 only
  3. 2, 3 and 4 only
  4. All of the above

Question 94

Which one of the following is the BEST definition of reliability?

  1. The availability of a service or component
  2. The level of risk that affects a service or process
  3. How long a service or configuration item (CI) can perform its function without failing
  4. How quickly a service or component can be restored to normal working order

Question 95

Which one of the following is NOT the responsibility of service catalogue management?

  1. Ensuring that information in the service catalogue is accurate
  2. Ensuring that service level agreements are maintained
  3. Ensuring that information in the service catalogue is consistent with information in the service portfolio
  4. Ensuring that all operational services are recorded in the service catalogue