ITILF

ITILF practice questions, page 22 of 22, with answer review and explanations.

Question 106

Which of the following availability management activities is/are considered to be proactive as opposed to reactive? 1. Monitoring system availability 2. Designing availability into a proposed solution

  1. None of the above
  2. Both of the above
  3. 1 only
  4. 2 only

Question 107

Which one of the following would NOT involve event management?

  1. Intrusion detection
  2. Recording and monitoring environmental conditions in the data centre
  3. Recording service desk staff absence
  4. Monitoring the status of configuration items

Question 108

The multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?

  1. Customer level
  2. Service level
  3. Corporate level
  4. Configuration level

Question 109

Which processes are responsible for the regular review of underpinning contracts?

  1. Supplier management and service level management
  2. Supplier management and change management
  3. Availability management and service level management
  4. Supplier management and availability management