ITILF

Review 546 ITILF practice questions with answer explanations and community insights.

Question 1

Which process is responsible for managing relationships with vendors?

  1. Change management
  2. Service portfolio management
  3. Supplier management
  4. Continual service improvement

Question 2

Which of the following service desk organizational structures are described in service operation? 1. Local service desk 2. Virtual service desk 3. IT help desk 4. Follow the sun

  1. 1, 2 and 4 only
  2. 2, 3 and 4 only
  3. 1, 3 and 4 only
  4. 1, 2 and 3 only

Question 3

What are the categories of event described in the UIL service operation book?

  1. Informational, scheduled, normal
  2. Scheduled, unscheduled, emergency
  3. Informational, warning, exception
  4. Warning, reactive, proactive

Question 4

Which of the following are the MAIN objectives of incident management? 1. To automatically detect service-affecting events 2. To restore normal service operation as quickly as possible 3. To minimize adverse impacts on business operations

  1. 1 and 2 only
  2. 2 and 3 only
  3. 1 and 3 only
  4. All of the above

Question 5

What is the name of the group that should review changes that must be implemented faster than the normal change process?

  1. Technical management
  2. Emergency change advisory board
  3. Urgent change board
  4. Urgent change authority
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