ITILF

ITILF practice questions, page 2 of 22, with answer review and explanations.

Question 6

Which of the following types of service should be included in the scope of service portfolio management? 1. Those planned to be delivered 2. Those being delivered 3. Those that have been withdrawn from service

  1. 1 and 3 only
  2. All of the above
  3. 1 and 2 only
  4. 2 and 3 only

Question 7

The BEST description of an incident is:

  1. An unplanned disruption of service unless there is a backup to that service
  2. An unplanned interruption to service or a reduction in the quality of service
  3. Any disruption to service whether planned or unplanned
  4. Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not

Question 8

When can a known error record be raised? 1. At any time it would be useful to do so 2. After a workaround has been found

  1. 2 only
  2. 1 only
  3. Neither of the above
  4. Both of the above

Question 9

What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

  1. The change authorization board
  2. The change advisory board
  3. The change implementer
  4. The change manager

Question 10

Which process is responsible for discussing reports with customers showing whether services have met their targets?

  1. Continual service improvement
  2. Change management
  3. Service level management
  4. Availability management