ITILF

ITILF practice questions, page 18 of 22, with answer review and explanations.

Question 86

What is the BEST description of the purpose of the service operation stage of the service lifecycle?

  1. To decide how IT will engage with suppliers during the service lifecycle
  2. To proactively prevent all outages to IT services
  3. To design and build processes that will meet business needs
  4. To deliver and manage IT services at agreed levels to business users and customers

Question 87

In terms of adding value to the business, which one of the following describes service operation s contribution?

  1. The cost of the service is designed, predicted and validated
  2. Measures for optimization are identified
  3. Service value is modeled
  4. Service value is visible to customers

Question 88

Which one of the following are the two primary elements that create value for customers?

  1. Value on investment (VOI) and return on investment (ROI)
  2. Customer and user satisfaction
  3. Service requirements and warranty
  4. Resources and capabilities

Question 89

Which one of the following statements BEST describes a definitive media library (DML)?

  1. A secure location where definitive hardware spares are held
  2. A secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected
  3. A database that contains definitions of all media CIs
  4. A secure library where definitive authorized versions of all software and back-ups are stored and protected

Question 90

Which one of the following is it the responsibility of supplier management to negotiate and agree?

  1. Service level agreements (SLAs)
  2. Third-party contracts
  3. The service portfolio
  4. Operational level agreements (OLAs)