ITILF

ITILF practice questions, page 17 of 22, with answer review and explanations.

Question 81

What is the primary focus of the business management?

  1. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
  2. Review of all capacity supplier agreements and underpinning contracts with supplier management
  3. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
  4. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

Question 82

Which process has the purpose to ensure that, by managing the risks could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?

  1. Change management
  2. IT service continuity management
  3. Financial management for IT services
  4. Service catalog management

Question 83

Which one of the following is the BEST description of a service request?

  1. A request from a user for information, advice or for a standard change
  2. Anything that the customer wants and is prepared to pay for
  3. Any request or demand that is entered by a user via a self-help web-based interface
  4. Any request for change (RFC) that is low-risk and which can be approved by the change manager without a change advisory board (CAB) meeting

Question 84

Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?

  1. Service asset and configuration management
  2. Event management
  3. Service catalogue management
  4. Problem management

Question 85

Which one of the following do major incidents require?

  1. Separate procedures
  2. Less urgency
  3. Longer timescales
  4. Less documentation