ITILF

ITILF practice questions, page 16 of 22, with answer review and explanations.

Question 76

In which of the following should details of a workaround be documented?

  1. The service level agreement (SLA)
  2. The problem record
  3. The availability management information system
  4. The IT service plan

Question 77

Which one of the following is NOT a characteristic of a process?

  1. It is measureable
  2. It delivers specific results
  3. It responds to specific events
  4. It structure an organization

Question 78

Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

  1. To ensure that a service can be managed and operated in accordance with constraints specified during design
  2. To design and develop capabilities for service management
  3. To provide good-quality knowledge and information about services
  4. To plan the resources required to manage a release

Question 79

Which of the following BEST describes technical management?

  1. A function responsibilities for facilities management and building control systems
  2. A function that provides hardware repair services for technology involved in the delivery of service to customers
  3. Senior managers responsibilities for all staff within the technical support function
  4. A function that includes providing technical expertise and overall management of the IT infrastructure

Question 80

Which of the following is not a service desk type recognized in the service operation volume of ITIL?

  1. Local
  2. Centralized
  3. Outsourced
  4. Virtual