ITILF

ITILF practice questions, page 15 of 22, with answer review and explanations.

Question 71

Which of the following are sources of best practice? 1. Academic research 2. Internal experience 3. Industry practices

  1. All of the above
  2. 1 and 3 only
  3. 1 and 2 only
  4. 2 and 3 only

Question 72

Which of these should a change model include? 1. The steps that should be taken to handle the change 2. Responsibilities; who should do what, including escalation 3. Timescales and thresholds for completion of the actions 4. Complaints procedures

  1. 1, 2 and 3 only
  2. All of the above
  3. 1 and 3 only
  4. 2 and 4 only

Question 73

Which one of the following is NOT an objective of problem management?

  1. Minimizing the impact of incidents that cannot be prevented
  2. Preventing problems and resulting incidents from happening
  3. Eliminating recurring incidents
  4. Restoring normal service operation as quickly as possible

Question 74

Which of the following statements about service asset and configuration management is/are CORRECT? 1. A configuration item (CI) can exits as part of any numbers other CIs at the same time 2. Choosing which CIs to record will depend on the level of control an organization wishes to exert.

  1. 1 only
  2. 2 only
  3. Both of the above
  4. Neither of the above

Question 75

Which of the following are types of service defined in ITIL? 1. Enabling 2. Core 3. Enhancing 4. Computer

  1. 1, 3 and 4 only
  2. 2, 3 and 4 only
  3. 1, 2 and 4 only
  4. 1, 2 and 3 only