ITILF

ITILF practice questions, page 20 of 22, with answer review and explanations.

Question 96

Which one of the following is an objective of release and deployment management?

  1. To standardize methods and procedures used for efficient and prompt handling of all changes
  2. To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
  3. To ensure that the overall business risk of change is optimized
  4. To define and agree release and deployment plans with customers and stakeholders

Question 97

Which one of the following statements is CORRECT?

  1. The configuration management system is part of the known error database
  2. The service knowledge management system is part of the configuration management system
  3. The configuration management system is part of the service knowledge management system
  4. The configuration management system is part of the configuration management database

Question 98

Implementation of IT1L service management requires the preparation and planning of the effective and efficient use of "the four Ps." What are these four Ps?

  1. People, process, partners, performance
  2. Performance, process, products, problems
  3. People, process, products, partners
  4. People, products, perspective, partners

Question 99

Which of the following should IT service continuity strategy be based on? 1. Design of the service metrics 2. Business continuity strategy 3. Business impact analysis (BIA) 4. Risk assessment

  1. 1, 2 and 4 only
  2. 1, 2 and 3 only
  3. 2, 3 and 4 only
  4. 1, 3 and 4 only

Question 100

What is the BEST description of an operational level agreement (OLA)?

  1. An agreement between the service provider and another part of the same organization
  2. An agreement between the service provider and an external organization
  3. A document that describes to a customer how services will be operated on a day-to-day basis
  4. A document that describes business services to operational staff