ITIL 4 Specialist Plan Implement and Control

ITIL 4 Specialist Plan Implement and Control practice questions, page 3 of 4, with answer review and explanations.

Question 11

An IT asset manager is using a capability assessment to ensure that the ITAM measurement and reporting system is fit for purpose and that ITAM contributes effectively to other practices.What capability level corresponds to the IT asset manager’s needs?

  1. Level 2
  2. Level 3
  3. Level 4
  4. Level 5

Question 12

An organization has created a simple IT asset register manually, by walking through datacenters and interviewing staff. The IT asset manager wants to gradually grow the practice by progressing iteratively with feedback.What should the IT asset manager do to maintain and increase the value of the newly created IT asset register?

  1. Implement tools to help discover new assets and verify existing assets
  2. Define processes and procedures for all stages in the IT asset lifecycle
  3. Put in place a schedule of IT asset audits to ensure that information is maintained
  4. Implement policies for asset procurement and disposal

Question 13

How can an organization confirm that changes have been carried out in accordance with the agreed requirements for speed and effectiveness?

  1. By analysing negative outcomes on the business from change-related incidents
  2. By analysing how many changes have been successful during a specific time period
  3. By analysing the customer’s satisfaction with the change-related communications
  4. By analysing negative outcomes on compliance from change-related incidents

Question 14

Which source of changes is closest to business-as-usual activities?

  1. Non-critical updates to server-side software
  2. Changes to team’s reporting lines and responsibilities
  3. Responses to new needs communicated by a customer
  4. Non-critical unexpected deviations in service performance

Question 15

Some of the configuration items were modified as a result of a change.Which output of the ‘change lifecycle management’ process describes the activities and results of these modifications?

  1. Changed resources
  2. Change records
  3. Change schedule
  4. Change review reports