ITIL 4 Specialist Plan Implement and Control

Review 95 ITIL-4-SPECIALIST-PLAN-IMPLEMENT-AND-CONTROL practice questions with answer explanations and community insights.

Question 1

How does IT asset management help a service provider meet regulatory requirements?

  1. By helping to identify the status and use of software licenses
  2. By improving reliability so there are fewer disruptions
  3. By optimizing the use of hardware and software assets
  4. By providing faster responses to customer requests

Question 2

How can monitoring utilization of IT assets help an organization to reduce costs?

  1. By enabling the organization to prove that it is entitled to use IT assets
  2. By optimizing procedures for purchasing and stock management
  3. By identifying unused software licenses
  4. By recording every status change of all IT assets

Question 3

An IT organization uses a service desk solution that is hosted by a supplier, but operated by the organization’s staff. The IT asset manager knows that this service desk is an important asset and needs to capture information about it.Which is the CORRECT asset type for this service desk?

  1. Hardware
  2. Software
  3. Cloud Service
  4. Data

Question 4

An organization’s IT asset management practice is not well organized. Information about IT assets is collected and maintained, but there is no common approach or well-defined lifecycle models. The organization decided to define a common approach to IT asset management.Which output of the existing ITAM activities should be used as a valuable input for this work?

  1. Risk registers
  2. IT asset records
  3. IT asset reports
  4. Request for change

Question 5

Some IT asset information needs to be shared with suppliers.What process activity helps the organization to ensure that this information meets the suppliers’ requirements?

  1. Define and agree the ITAM approach, scope, data structure, and lifecycle models
  2. Verify IT assets and lifecycle models
  3. Analyse resources and identify IT assets
  4. Verify IT asset data
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