ITIL 4 Specialist Plan Implement and Control

ITIL 4 Specialist Plan Implement and Control practice questions, page 4 of 4, with answer review and explanations.

Question 16

An organization is using a repeatable approach to the management of a specific type of change. This approach identifies a role that should decide whether the change will proceed.During which activity of the ‘change lifecycle management’ process will this role be used?

  1. Change registration
  2. Change planning
  3. Change review and closure
  4. Change authorization

Question 17

An organization is improving the change enablement and optimization process.When should the organization first appoint a person to the role that is responsible for developing the change enablement expertise?

  1. During change review and planning
  2. During change model and procedure improvement initiation
  3. During change enablement initiation
  4. During change model and procedure update communication.

Question 18

An organization has created value stream maps but these maps are not aligned with stakeholder concerns.Which step in the value stream analysis should the organization improve to avoid this challenge in the future?

  1. Defining the purpose of the value stream
  2. Reflecting on the value stream map
  3. Evaluating the workflow steps
  4. Deciding which value streams to analyse

Question 19

Which role should an organization introduce to make sure that the permission to proceed with changes takes into account both the required investments in the importance of changes?

  1. Service owner
  2. Change manager
  3. Change authority
  4. Technical expert