ITIL 4 Specialist Plan Implement and Control

ITIL 4 Specialist Plan Implement and Control practice questions, page 2 of 4, with answer review and explanations.

Question 6

An organization has a fairy small IT asset register, to ensure that it meets legal, regulatory, and compliance requirements. IT staff collect other IT asset information on demand. This is because it is easy to collect the data using tools when needed, but this data becomes inaccurate very quickly.How should this organization integrate IT asset management with management of incidents?

  1. Expand the scope of IT asset management to ensure that data required for incident resolution is in the IT asset register.
  2. Collect required IT asset data using the incident management practice when it is needed
  3. Integrate the IT asset management staff into the incident management team.
  4. Include fast collection of required IT asset data in the incident resolution value stream

Question 7

An IT manager is analyzing the value stream for managing incidents. There are a lot of suppliers that are involved in activities to support this value stream, and these suppliers all need access to different types of IT asset data.What should IT asset management staff do to ensure the correct data is available to these suppliers?

  1. Define a common set of IT asset data to be shared with all suppliers and automate its provision
  2. Provide the suppliers with access to the organization’s IT asset register
  3. Review security policies that might restrict provision of this IT asset data to suppliers
  4. Reduce the amount of IT asset information that suppliers need by moving activities to an internal team

Question 8

An organization has a large number of laptops that are used by various members of staff. The service desk allocates laptops to users and tracks their usage to ensure they are correctly used and managed.What IT asset management role is this service desk carrying out?

  1. IT asset custodian
  2. IT asset owner
  3. IT asset consumer
  4. IT asset manager

Question 9

An organization has some very expensive test equipment that must remain in a specific building.What type of tool is the BEST for the organization to use to help achieve this?

  1. Barcode readers
  2. Geofencing systems
  3. Discovery tools
  4. Procurement systems

Question 10

An IT asset manager wants to procure software tools to improve the efficiency of the ITAM practice.What approach should the manager take to ensure adoption and effective application of the tools by the organization?

  1. Ask a wide variety of tool vendors to demonstrate the capabilities of their tools
  2. Talk to the owners of other practices in the organization about their tools and requirements
  3. Define detailed functions requirements for the tools based in the ITIL ITAM Practice Guide
  4. Invite consultants to analyse all of the value streams that IT asset management contributes to