GCP-GCX Practice Test

GCP-GCX Practice Test practice questions, page 4 of 9, with answer review and explanations.

Question 16

Where are Genesys Cloud CX call recordings stored by default?

  1. Edges
  2. Cloud
  3. Web Service
  4. AWS Cloud

Question 17

Which of the following statements defines a critical question in an Evaluation Form?

  1. Critical questions are used to prioritize questions that are critical to the success of an interaction. A separate critical score is calculated for critical questions.
  2. Critical questions are questions that the agent must answer.
  3. Critical questions are multiple choice questions that have a higher weightage than non-critical questions.
  4. If answered "No", critical questions will result in an evaluation score of zero for the interaction.

Question 18

Which functionalities are available in Genesys Cloud CX WFM? (Choose three.)

  1. Short-Term Forecasts
  2. Schedules
  3. Long-Term Forecasts
  4. Forecast simulator

Question 19

Which of the following types of interactions can be configured for Recording Policies?

  1. Call
  2. Chat
  3. Email
  4. Message
  5. All of the above

Question 20

Which user role is required to perform the deployment and installation of the Genesys Cloud CX organization?

  1. Supervisor
  2. admin
  3. employee
  4. User