GCP-GCX Practice Test

GCP-GCX Practice Test practice questions, page 5 of 9, with answer review and explanations.

Question 21

Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.

  1. True
  2. False

Question 22

Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)

  1. AI
  2. VR
  3. Digital
  4. Human Capital Management
  5. Workforce Engagement

Question 23

Profiles can contain various types of information about people in the organization. Why it is essential to have employees complete their profile information?

  1. Searches performed in the Genesys Cloud CX suite use information in the profile to return appropriate results.
  2. The education information can be verified against the human resources database.
  3. The profile information can be used to keep Linkedin details updated.
  4. When employees have free time, they can review biographies of their peers.

Question 24

Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?

  1. Disable Location Detection
  2. Password Expiration
  3. Disable Genesys Cloud CX Login
  4. Open Admission

Question 25

You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email. Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

  1. Resend the invite.
  2. Add John to Genesys Cloud CX again so that a new invitation will be generated.
  3. Submit a ticket to Genesys Cloud CX support.
  4. Tell John to be patient and wait for the email to arrive.