GCP-GCX Practice Test

GCP-GCX Practice Test practice questions, page 9 of 9, with answer review and explanations.

Question 41

Which of the following Edge feature contains the built-in remote survivability mode?

  1. SIP gateway
  2. Call broker
  3. SIP proxy
  4. Disaster recovery

Question 42

All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT __________.

  1. Create a Site
  2. Assign the Edge to a Site
  3. Configure a trunk
  4. Create an Edge Group
  5. Associate the network interface
  6. Authenticate the Edge
  7. Configure the Edge Connectors

Question 43

You must define the phone configuration in Genesys Cloud CX to associate with a physical phone. What binds the phone's settings in Genesys Cloud CX to a physical phone?

  1. Phone model
  2. Base settings
  3. Phone name
  4. Hardware ID (MAC address)

Question 44

Which of the following reports display the number of interactions handled by an agent per day? (Choose two.)

  1. Agent Metrics Export Report
  2. Agent Metrics Report
  3. Agent Login-Logout Details Report
  4. Agent Quality Details Report