GCP-GCX Practice Test

GCP-GCX Practice Test practice questions, page 8 of 9, with answer review and explanations.

Question 36

Genesys Cloud CX Voice is __________.

  1. A third-party service that provides external Phone Trunks.
  2. A help bot that is available within Genesys Cloud CX chat.
  3. Another name for Genesys Cloud CX.
  4. An internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX.

Question 37

Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.

  1. True
  2. False

Question 38

What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)

  1. With multiple active calls, click and drag an unselected call onto the previously selected call details.
  2. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
  3. Click the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.
  4. Have all attendees call you. When all calls are active, click the Start Conference button.

Question 39

Which of the following statements about WebRTC phones is incorrect?

  1. Genesys Cloud CX WebRTC phone runs in the browser.
  2. A WebRTC phone has no additional hardware or software requirements, apart from a supported browser.
  3. It is assigned to a specific user and only that user has permission to use the phone.
  4. A WebRTC phone can be used even when disconnected from the Cloud.

Question 40

In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:

  1. Specifying the premium-rate numbers you would like to restrict access to, while subscribing to Genesys Cloud CX.
  2. Creating a number-plan to identify premium-rate numbers.
  3. Manually training users to prevent calling premium-rate numbers.
  4. Configuring trunks to identify premium-rate numbers.