GCP-GCX Practice Test

GCP-GCX Practice Test practice questions, page 3 of 9, with answer review and explanations.

Question 11

Select the categories of Prompts in Architect. (Choose two.)

  1. User
  2. Menu
  3. Data
  4. System

Question 12

Which of the following statements about scripts is true?

  1. Scripts can be used for inbound interactions only.
  2. Scripts are only used to configure flows when setting up Architect.
  3. Scripts can be used in all types of interactions.
  4. Scripts may be used for outbound dialing campaigns only.

Question 13

Which of the following components can be added to scripts? (Choose four.)

  1. Visual Basic Control
  2. Text
  3. Call Flow
  4. Checkbox
  5. Web Page
  6. Image

Question 14

Which of the following Genesys Cloud CX features helps ensure that enough agents are in the right place at the right time?

  1. Routing
  2. Queue Management
  3. Workforce Management
  4. Reporting and Analytics

Question 15

Which of the following is not a Quality Management feature?

  1. Evaluation Forms
  2. Policies
  3. Scheduling
  4. Interaction Recording