GCP-GCX Practice Test

GCP-GCX Practice Test practice questions, page 2 of 9, with answer review and explanations.

Question 6

Which feature enables a voice interaction to interrupt an email interaction?

  1. Utilization
  2. ACD Skills
  3. Emergency Routing
  4. Scripts

Question 7

Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next. What is the maximum number of rings that can be defined for Bullseye routing?

  1. 8
  2. 6
  3. 4
  4. 2

Question 8

The license used by a user is determined by the permissions enabled in the roles assigned to that user.

  1. True
  2. False

Question 9

Which role is automatically assigned to a new user?

  1. User
  2. Communicate - User
  3. admin
  4. employee

Question 10

Select the features available in Genesys Cloud CX Architect. (Choose three.)

  1. Play pre-recorded messages
  2. Convert text to speech
  3. Configure queues
  4. Create skills
  5. Receive and route calls