EX0-001

EX0-001 practice questions, page 9 of 17, with answer review and explanations.

Question 41

What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

  1. Configuration baseline
  2. Project baseline
  3. Change baseline
  4. Asset baseline

Question 42

Which of the following BEST describes the purpose of access management?

  1. To provide a channel for users to request and receive standard services
  2. Provides the rights for users to be able to use a service or group of services
  3. To prevent problems and resulting Incidents from happening
  4. To detect security events and make sense of them

Question 43

Which of the following are reasons why ITIL is successful? 1. ITIL is vendor neutral 2. It does not prescribe actions 3. ITIL represents best practice

  1. All of the above
  2. 1 and 3 only
  3. 1 and 2 only
  4. 2 and 3 only

Question 44

Which one of the following includes four stages called Plan, Do, Check and Act?

  1. The Deming Cycle
  2. The continual service improvement approach
  3. The seven-step improvement process
  4. The service lifecycle

Question 45

The consideration of value creation is a principle of which stage of the service lifecycle?

  1. Continual service improvement
  2. Service strategy
  3. Service design
  4. Service transition