EX0-001

EX0-001 practice questions, page 10 of 17, with answer review and explanations.

Question 46

Which process is responsible for dealing with complaints, comments, and general enquiries from users?

  1. Service level management
  2. Service portfolio management
  3. Request fulfilment
  4. Demand management

Question 47

Which of the following BEST describes partners' in the phrase people, processes, products and partners"?

  1. Suppliers, manufacturers and vendors
  2. Customers
  3. Internal departments
  4. The facilities management function

Question 48

Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?

  1. The service level management
  2. The IT service continuity management
  3. The service catalogue management
  4. The supplier management

Question 49

The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?

  1. Data
  2. Information
  3. Knowledge
  4. Governance

Question 50

Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

  1. A service option
  2. A service transition package (STP)
  3. A service design package (SDP)
  4. A service charter