EX0-001

EX0-001 practice questions, page 11 of 17, with answer review and explanations.

Question 51

Which of the following would commonly be found in a contract underpinning an IT service? 1. Financial arrangements related to the contract 2. Description of the goods or service provided 3. Responsibilities and dependencies for both parties

  1. 1 and 2 only
  2. 1 and 3 only
  3. 2 and 3 only
  4. All of the above

Question 52

Service transition contains detailed descriptions of which processes?

  1. Change management, service asset and configuration management, release and deployment management
  2. Change management, capacity management event management, service request management
  3. Service level management, service portfolio management, service asset and configuration management
  4. Service asset and configuration management, release and deployment management, request fulfillment

Question 53

Which statement should NOT be part of the value proposition for Service Design?

  1. Reduced total cost of ownership
  2. Improved quality of service
  3. Improved Service alignment with business goals
  4. Better balance of technical skills to support live services

Question 54

Which process would be used to compare the value that newer services have offered over those they have replaced?

  1. Availability management
  2. Capacity management
  3. Service portfolio management
  4. Service catalogue management

Question 55

Consider the following list: 1. Change authority 2. Change manager 3. Change advisory board (CAB) Which one of the following is the BEST description of the items above?

  1. Job descriptions
  2. Functions
  3. Teams
  4. Roles, people or groups