EX0-001

EX0-001 practice questions, page 17 of 17, with answer review and explanations.

Question 81

Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

  1. The IT director
  2. The process owner
  3. The service owner
  4. The customer

Question 82

Which process is responsible for ensuring that appropriate testing takes place?

  1. Knowledge management
  2. Release and deployment management
  3. Service asset and configuration management
  4. Service level management

Question 83

Which of the following identify the purpose of business relationship management? 1. To establish and maintain a business relationship between service provider and customer 2. To identify customer needs and ensure that the service provider is able to meet

  1. Both of the above
  2. 1 only
  3. 2 only
  4. Neither of the above

Question 84

Which of the following is the correct definition of an outcome?

  1. The results specific to the clauses in a service level agreement (SLA)
  2. The result of carrying out an activity, following a process or delivering an IT service
  3. All the accumulated knowledge of the service provider
  4. All incidents reported to the service desk