EX0-001

EX0-001 practice questions, page 8 of 17, with answer review and explanations.

Question 36

Which of these statements about resources and capabilities is CORRECT?

  1. Resources are types of service asset and capabilities are not
  2. Resources and capabilities are both types of service asset
  3. Capabilities are types of service asset and resources are not
  4. Neither capabilities nor resources are types of service asset

Question 37

Within service design, what is the key output handed over to service transition?

  1. Measurement, methods and metrics
  2. Service design package
  3. Service portfolio design
  4. Process definitions

Question 38

What should a service always deliver to customers?

  1. Applications
  2. Infrastructure
  3. Value
  4. Resources

Question 39

Which process is responsible for the availability, confidentiality and integrity of data?

  1. Service catalogue management
  2. Service asset and configuration management
  3. Change management
  4. Information security management

Question 40

Availability management is directly responsible for the availability of which of the following?

  1. IT services and components
  2. IT services and business processes
  3. Components and business processes
  4. IT services, components and business processes