EX0-001

EX0-001 practice questions, page 7 of 17, with answer review and explanations.

Question 31

When can a known error record be raised? 1. At any time it would be useful to do so 2. After a workaround has been found

  1. 2 only
  2. 1 only
  3. Neither of the above
  4. Both of the above

Question 32

What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

  1. The change authorization board
  2. The change advisory board
  3. The change implementer
  4. The change manager

Question 33

Which process is responsible for discussing reports with customers showing whether services have met their targets?

  1. Continual service improvement
  2. Change management
  3. Service level management
  4. Availability management

Question 34

What do customer perceptions and business outcomes help to define?

  1. The value of a service
  2. Governance
  3. Total cost of ownership (TCO)
  4. Key performance indicators (KPIs)

Question 35

Which of the following are basic concepts used in access management?

  1. Personnel, electronic, network, emergency, identity
  2. Rights, access, identity, directory services, service/service components
  3. Physical, personnel, network, emergency, service
  4. Normal, temporary, emergency, personal, group