CSA Practice Test

CSA Practice Test practice questions, page 13 of 17, with answer review and explanations.

Question 61

Which section of the ServiceNow UI allows you to perform a global search?

  1. Application Navigator
  2. Banner frame
  3. List pane
  4. Content frame

Question 62

How do you make a list filter available to everyone?

  1. Make active, assign a name, and save
  2. Assign a group, set visibility, and save
  3. Assign a name, set visibility, and save
  4. Make active, set visibility, and save

Question 63

What would NOT appear in the Application Navigator if `service` is typed into the filter field?

  1. Configuration > Business Services
  2. Self-Service > Knowledge
  3. Service Portal > Widgets
  4. Incident > Assigned to me

Question 64

Which of the following is used to categorize, flag, and locate records?

  1. Search
  2. Favorites
  3. Tags
  4. Bookmarks

Question 65

Which tool should be used to populate commonly used fields in a form?

  1. Template
  2. Reference Qualifier
  3. Formatter
  4. Assignment Rule