CSA Practice Test

CSA Practice Test practice questions, page 14 of 17, with answer review and explanations.

Question 66

How is a group defined in ServiceNow?

  1. A group is one record stored in the Group Type [sys_user_group_type] table
  2. A group is one record stored in the Group [sys_user_group] table
  3. A group defines a set of users that share the same location
  4. A group defines a set of users that share the same job title

Question 67

What is a role in ServiceNow?

  1. A role is one record in the Role [user_sys_role] table
  2. A role is a set of modules for a particular application
  3. A role is one record in the Role [sys_user_role] table
  4. A role is a persona used in Live Feed Chat

Question 68

What is a Notification?

  1. A new Knowledge article created by a Business Rule
  2. A tool for alerting users that events that concern them have occurred
  3. A message through Connect related to a Change Request
  4. An email file attachment

Question 69

Which one of the following is NOT a type of Visual Task Board?

  1. Flexible
  2. Freeform
  3. Feature
  4. Guided boards

Question 70

What is (are) best practice(s) regarding users/groups/roles? (Choose two.)

  1. You should never assign roles to groups.
  2. You should assign roles to users.
  3. You should add users to groups.
  4. You should assign roles to groups.