CSA Practice Test

Review 408 CSA practice questions with answer explanations and community insights.

Question 1

A Service Catalog may include which of the following components?

  1. Order Guides, Exchange Rates, Calendars
  2. Order Guides, Catalog Items, and Interceptors
  3. Catalog Items, Asset Contracts, Task Surveys
  4. Record Producers, Order Guides, and Catalog Items

Question 2

Which one of the following statements applies to a set of fields when they are coalesced during an import?

  1. If a match is found using the coalesce fields, the existing record is updated with the information being imported
  2. If a match is not found using the coalesce fields, the system does not create a Transform Map
  3. If a match is found using the coalesce fields, the system creates a new record
  4. If a match is not found using the coalesce fields, the existing record is updated with the information being imported

Question 3

As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

  1. A metric is a report gauge used on homepages to display real-time data
  2. A metric is a time measurement used to report the effectiveness of workflows and SLAs
  3. A metric is used to measure and evaluate the effectiveness of IT service management processes
  4. A metric is a comparative measurement used to report the effectiveness of flows and SLAs.

Question 4

The display sequence is controlled in a Service Catalog Item using which of the following?

  1. The Default Value field in the Catalog Item form
  2. The Sequence field in the Catalog Item form
  3. The Order field in the Variable form
  4. The Choice field in the Variable form

Question 5

Reports can be created from which different places in the platform? (Choose two.)

  1. List column heading
  2. Metrics module
  3. Statistics module
  4. View / Run module