CSA Practice Test

CSA Practice Test practice questions, page 2 of 17, with answer review and explanations.

Question 6

Knowledge Base Search results can be sorted by which of the following? (Choose three.)

  1. Most recent update
  2. Popularity
  3. Relevancy
  4. Manager assignment
  5. Number of views

Question 7

What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

  1. RITM (Number)>REQ (Number)>PROCUREMENT (Number)
  2. REQ (Number)>RITM (Number)>PROCUREMENT (Number)
  3. REQ (Number)>RITM (Number)>TASK (Number)
  4. FULFILLMENT (Number)>RITM (Number)>TASK (Number)

Question 8

Which term refers to application menus and modules which you may want to access quickly and often?

  1. Breadcrumb
  2. Favorite
  3. Tag
  4. Bookmark

Question 9

What is generated from the Service Catalog once a user places an order for an item or service?

  1. A change request
  2. An Order Guide
  3. A request
  4. An SLA

Question 10

From the User menu, which actions can a user select? (Choose three.)

  1. Send Notifications
  2. Log Out ServiceNow
  3. Elevate Roles
  4. Impersonate Users
  5. Order from Service Catalog
  6. Approve Records