CMQ-OE

CMQ-OE practice questions, page 15 of 29, with answer review and explanations.

Question 71

All but one of the following statements is true. Which one is not true?

  1. Cost and quality are complementary rather than conflicting objectives.
  2. The cost of quality is primarily the investment in obtaining and sustaining good quality.
  3. When production output is less than free of all defects, people are being paid to produce poor quality.
  4. Nothing less than 100 percent inspection will suffice to ensure that good quality is produced.

Question 72

The concept of self-control by a production worker includes: I: Knowing what the organizational goals are, what the job objective is, and the standard for performance. II: Knowing what the actual performance is. III: Notifying supervision whenever a nonconformance occurs. IV: Having the means for changing the performance when it does not conform to the goals, objectives, and standard.

  1. III only
  2. I, II, and III only
  3. I and II only
  4. I, II, and IV only

Question 73

A new process improvement team has just flowcharted how a process currently works. The value to the team is to:

  1. Document and retain records demonstrating how work activities were performed at a specific moment in time.
  2. Gain consensus on how information and materials currently flow through the organization.
  3. Validate baseline performance data collected before a change is implemented.
  4. Assess the level of compliance against a quality standard.

Question 74

An acute-care unit of a medium-size hospital wants to develop a standardized approach to root cause analysis to improve diagnostic effectiveness. What tools should they consider for their “toolbox”? I: Flowchart - II: Check sheet and Pareto chart III: Fishbone chart - IV: Five whys - V: Histogram and scatter diagram VI: Control charts - VII: DMAIC

  1. II, III, IV, and VII only
  2. VII only
  3. IV and VII only
  4. I, II, III, IV, V, VI, and VII

Question 75

A work team has identified three software packages that will help them dramatically improve a process and needs to decide which to purchase. Each package has some of the same and some different features and there are many different criteria that need to be used in making the decision. Which of the following tools is likely to be most valuable for helping the team decide?

  1. Priorities matrix
  2. Tree diagram
  3. Matrix diagram
  4. Activity network diagram