CMQ-OE

CMQ-OE practice questions, page 14 of 29, with answer review and explanations.

Question 66

Which of the following quality tools is most likely to identify a specific quality system effectiveness problem to be addressed?

  1. Process map
  2. Balanced scorecard
  3. Quality management system audit
  4. Employee performance appraisal

Question 67

The Baldrige Award performance excellence criteria address which types of performance? I: Procedural compliance - II: Supplier related - III: Customer related - IV: Financial and marketplace

  1. I and IV only
  2. III and IV only
  3. II, III, and IV only
  4. III only

Question 68

The purpose of the ISO 9001 standard is to: I: Provide confidence in quality management systems by offering a common basis for assessments. II: Provide confidence to customers and other stakeholders that the requirements for quality are being, or will be, met. III: Systematically pursue ever higher levels of overall company and human performance, including quality, productivity, and time performance. IV: Build loyalties and teamwork while encouraging and supporting initiative and risk taking.

  1. I and II only
  2. I, II, and IV only
  3. III and IV only
  4. I, II, III, and IV

Question 69

Which of the following is true?

  1. Benchmarking should be an ongoing process contributing to continual improvement
  2. Six Sigma methodology is only applicable to large problems causing variation in manufactured product
  3. A kaizen event is held in celebration of a significant process improvement
  4. The concepts of TQM are passé

Question 70

Which of the following concepts may best exemplify a universal business rationale for improving quality?

  1. Crosby’s “Do it right the first time”
  2. Ishikawa’s “Total quality control”
  3. Deming’s “Chain reaction”
  4. Juran’s “Trilogy”