CMQ-OE

CMQ-OE practice questions, page 29 of 29, with answer review and explanations.

Question 141

Training appears to be needed in all but one of the following situations. Which one?

  1. A new law requires that training be done
  2. A continual stream of terminations and new hires is occurring
  3. A cell structure is being created and all employees within each cell must be able to do any task within the cell
  4. All employees must learn basic quality principles

Question 142

A training needs analysis is:

  1. An assessment of an organization’s capability to meet customers’ needs.
  2. The action taken as a direct result of a training design deficiency.
  3. A gap analysis.
  4. The best measure of an organization’s performance effectiveness.

Question 143

All except one of the following is a technique used in assessing training needs. Which one is not?

  1. Critical incident analysis
  2. Focus group
  3. Task analysis
  4. Performance problem analysis

Question 144

Which of the following training delivery methods would be most effective in a situation with large employee populations, multiple sites needing concurrent delivery, and high turnover rates that require continuous training?

  1. Learner-controlled instruction
  2. Classroom instruction
  3. Case studies
  4. Coaching

Question 145

Which of the following is true?

  1. Training to be delivered via an in-house intranet is likely to be costlier to develop than classroom-type training.
  2. Training embedded in a transaction-processing computer program is usually ineffective as well as annoying to operators.
  3. A printed training workbook serves only one purpose — documentation of textual content.
  4. OJT is how an “old hand” teaches a new hire how things are done — it involves no structure or instructional standards.