CMQ-OE

CMQ-OE practice questions, page 16 of 29, with answer review and explanations.

Question 76

Brainstorming is a tool used primarily for:

  1. Generating new ideas.
  2. Analysis of data.
  3. Organization of a list of items.
  4. Deciding among a list of items.

Question 77

The best tool for analyzing the relationship, over time, between quantitative data from two variables suspected to influence one another, is a:

  1. Pareto chart
  2. Scatter diagram
  3. Interrelationship digraph
  4. Affinity diagram

Question 78

Uses of a matrix-type chart include: I: Deploying the voice of the customer throughout the organization. II: As a spreadsheet to allocate resources by type over time. III: Analyzing a portfolio of projects against a set of criteria to determine relative priority of each project for implementation. IV: Displaying the estimated time span of tasks within a project over the duration of the project.

  1. II, III, and IV only
  2. II only
  3. I, II, III, and IV
  4. II and III only

Question 79

In an insurance claims processing unit, which quality tool would be most useful to analyze the amount of variation in the process used to code claims for computer entry and in determining whether the process is stable prior to embarking on an improvement effort?

  1. Control chart
  2. Histogram
  3. Process map
  4. PDPC

Question 80

All but one of the following tool sets could be used to help an educational institution identify the cause of excessive student tardiness. Which one could not?

  1. Brainstorming and an Ishikawa diagram
  2. Five whys and a problem-solving model
  3. FMEA and DMAIC
  4. Check sheet and affinity diagram