CIS-ITSM Practice Test

CIS-ITSM Practice Test practice questions, page 8 of 10, with answer review and explanations.

Question 36

What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?

  1. Populate Assignment Group based on CI/SO
  2. Auto-populate ITSM Assignment Groups
  3. ITSM Assignment Lookup Rule
  4. Automatic Assignment for ITSM

Question 37

In the CAB workbench, what are some ways the CAB manager can identify the Change requests to be added to a particular meeting agenda? (Choose two.)

  1. Change requests meeting different conditions, like Risk level or Type
  2. Change requests planned within a certain date range
  3. Use any of the options on the Agenda Criteria Tab
  4. Change requests for a certain Change Flow Definition

Question 38

A change user complains that with the new Preapproved tab, they have to search through many options to find the Reboot Windows Server change. Since they use this change several times per day, it is inconvenient. What should you suggest to make it easier for the change user?

  1. Use the Pin feature
  2. Make a Favorite
  3. Use the keyword search
  4. Drag the change tile to the Navigation pane

Question 39

Roles control which users can perform which actions on a change record. What are actions, which cannot be performed by anyone, even an administrator? (Choose two.)

  1. Update Change Type on an existing change record
  2. Delete a Change record
  3. Delete a Standard Change Template
  4. Delete CAB Definition

Question 40

In the baseline Change - Normal model how can Change Tasks be added? (Choose two.)

  1. Automatically via the Change - Implementation subflow
  2. Manually by the user during New, Assess, and Authorized states
  3. Automatically depending on the category selected on the Change Request
  4. Manually by the user during all states, except Closed or Canceled