CIS-ITSM Practice Test

CIS-ITSM Practice Test practice questions, page 9 of 10, with answer review and explanations.

Question 41

In the baseline Change - Normal model, when the Change request goes to the Review state, what happens to the implementation and testing tasks, if they have not been closed.

  1. They are automatically canceled
  2. They are automatically closed
  3. They are automatically assigned to the Change assignee and closed
  4. An error displays, requiring that the Tasks be closed before moving to Review

Question 42

On the Unauthorized Change Properties module what can you configure? (Choose two.)

  1. Enable/Disable creation of Unauthorized changes
  2. Maximum number of unauthorized change records for a CI
  3. Unauthorized Change Dashboard
  4. CI classes to monitor

Question 43

How do you describe the relationship between a Knowledge article and a Knowledge base category?

  1. Articles can only be published to one category
  2. Articles must be published to at least one category
  3. Articles must be approved by the selected category owner
  4. Articles can be published to a category and subcategory

Question 44

What are the different ways a user can provide feedback on a knowledge article? (Choose four.)

  1. 10 Star scale
  2. Comment on Article
  3. Helpful?
  4. Flag Article
  5. 5 Star scale
  6. Pin Article

Question 45

When using the Knowledge - instant Retire workflow, how does the Valid to date enact a Knowledge article?

  1. On Valid to date, article is automatically retired
  2. On Valid to date, retire notification is sent to the Knowledge article author
  3. On Valid to date, retire notification is sent to the Knowledge base owner
  4. On Valid to date, the article is archived