CIS-ITSM Practice Test

CIS-ITSM Practice Test practice questions, page 10 of 10, with answer review and explanations.

Question 46

In the ServiceNow native platform, the service catalog can be accessed via the Self-Service > Service Catalog module. Your customer wants to make modifications to this home page, to add, remove and re-arrange the categories. Users with what roles can make these edits? (Choose two.)

  1. catalog_admin
  2. sc_catalog_admin
  3. catalog_editor
  4. sn_catalog_homepage_write
  5. admin

Question 47

What would you use to create a New Hire Employee request which would allow you to order your workstation and company mobile?

  1. Knowledge item
  2. Record Producer
  3. Catalog Item
  4. Order Guide
  5. Content Item

Question 48

Which tool allows process owners to use natural language to automate approvals, tasks, notifications and other record operations with little to no code?

  1. Workflow Mapper
  2. Workflow Manager
  3. Flow Designer
  4. Flow Dashboard
  5. Process Designer