CIS-ITSM Practice Test

CIS-ITSM Practice Test practice questions, page 7 of 10, with answer review and explanations.

Question 31

In what table are Change records stored?

  1. Change [change_task]
  2. Change Request [rfc]
  3. Change Request [change_request]
  4. Change [change]
  5. Change [task_change]

Question 32

Risk is configured by default, to calculate Risk = High for a change that is scheduled with only 3 days lead time. Your customer’s change policy requires that changes be requested with 5 days lead time. How would you satisfy this requirement?

  1. Update the Risk Property for Insufficient lead time
  2. Update the Risk Assessment Matrix for Insufficient lead time
  3. Update the Calculate Risk UI Action
  4. Update the Risk Matrix for insufficient lead time
  5. Update the Risk Condition for Insufficient lead time

Question 33

How are Releases related to Projects?

  1. Project tasks and Release tasks are interchangeable
  2. Projects can be part of one or more releases
  3. Project features are components of a release
  4. Projects need to be completed before releases can be defined
  5. Projects are used to do root cause analysis for releases

Question 34

What baseline Change Flows support the baseline Normal Change model?

  1. Change - Normal - Assess, Change - Normal - Authorize, Change - Normal - Implement Change - Implementation tasks
  2. Change - Normal - New, Change - Normal - Review, Change - Normal - Close, Change - Implementation tasks
  3. Change - Normal - New, Change - Normal - Assess, Change - Normal - Implement, Change - Implementation tasks
  4. Change - Normal - Assess, Change - Normal - Authorize, Change - Normal - Close, Change - Implementation tasks

Question 35

Which of the following Change Task Types are available by default? (Choose three.)

  1. Planning
  2. Testing
  3. Review
  4. Deployment
  5. Verification