CIS-ITSM Practice Test

CIS-ITSM Practice Test practice questions, page 6 of 10, with answer review and explanations.

Question 26

Users with which role can Communicate a workaround or fix? (Choose two.)

  1. itil_admin
  2. problem_coordinator
  3. problem_task_analyst
  4. problem_admin

Question 27

When a user clicks on the Communicate workaround UI action on the Problem form, what happens?

  1. Workaround is written to the Comments field on any open Incident associated with the problem
  2. Workaround is written to the Workaround field on any incident associated with the problem
  3. Workaround is written to a draft Knowledge article
  4. Workaround is written to the Work notes field on any open Incident associated with the problem

Question 28

A tester wants to submit a bug report, because they are not able to see the Communicate Fix link under the Related Links on the Problem form. What do you recommend that they confirm, before submitting the bug report? (Choose two.)

  1. Tester is impersonating a user with communications.manager role
  2. Tester is impersonating the assignee, which has the problem_coordinator role
  3. Tester is impersonating a user with problem_coordinator role
  4. The Fix notes field is filled in and saved

Question 29

Problem and Problem Task records, move automatically from New to Assess states, when which fields are filled? (Choose two.)

  1. Short Descriptor
  2. State
  3. Assigned to
  4. Configuration Item

Question 30

On a Change Approval Definition record, what does the ‘wait for’ condition define?

  1. Whether the change approval is sent to an individual user or a group
  2. The state the change must be in before the approval notifications can be sent
  3. The number or percentage of users from the approval group that must approve the change
  4. The fields that must be populated before the approval can be requested