CIS-ITSM Practice Test

CIS-ITSM Practice Test practice questions, page 5 of 10, with answer review and explanations.

Question 21

The Problem table is extended from what table?

  1. Task
  2. Major Incident
  3. Outage
  4. Problem Task
  5. Incident

Question 22

The Problem Manager wants the Problem Coordinators to be able to Re-analyze a Completed Problem. Which module could they use to make this change?

  1. Problem > Administration » Problem Properties
  2. System UI > UI Action Groups
  3. State Management > State Models
  4. System UI > Form Actions
  5. System UI > UI Actions

Question 23

Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem assignee. What feature would you use to meet this requirement?

  1. State Model
  2. Workflow Dashboard
  3. Action Modeler
  4. Task Creator
  5. Flow Designer

Question 24

Your customer needs help defining Category values for the Problem records. What approach should you suggest? (Choose two.)

  1. Re-use existing categories from legacy systems
  2. Define categories based on the customer’s CMDB classes
  3. Re-use existing categories from incident management
  4. Define categories based on ITIL problem taxonomy

Question 25

When a user clicks on the Communicate fix UI action on the Problem form, what happens?

  1. Fix is written to the Comments field on any Incident associated with the problem, which is On Hold, Awaiting Problem
  2. Fix is written to the Work notes field on any Incident associated with the problem, which is Active
  3. Fix is written to the Comments field on any Incident associated with the problem, which is Active
  4. Fix is written to a draft Knowledge article