CIS-FSM Practice Test

CIS-FSM Practice Test practice questions, page 3 of 5, with answer review and explanations.

Question 11

When using the dispatcher workspace integration with dynamic scheduling, if a dispatcher drags a lower priority task over a higher priority task, what will occur?

  1. Both tasks are automatically- reassigned
  2. Both tasks are automatically assigned
  3. A warning is displayed and dispatcher confirmation is required
  4. The higher priority task is automatically reassigned

Question 12

What state do work order tasks need to be in for dynamic scheduling to assign them?

  1. Qualified
  2. Ready for dispatch
  3. Pending dispatch
  4. Approved

Question 13

In the context of time recording, “Out of office”, “Meeting”, and “Training” are examples of what?

  1. Labor rate cards
  2. Time sheet policies
  3. Time worked categories
  4. Standard rate types

Question 14

What allows for more accurately tracking agent’s locations through mobile devices?

  1. Geolocation
  2. Work groups
  3. Work order templates
  4. Service level agreements

Question 15

What feature reorders an agent’s tasks for the day as efficiently as possible, using either geolocation or straight-line estimation?

  1. Dynamic Scheduling
  2. Route Optimization
  3. Dispatch Workflow
  4. Appointment Booking