CIS-FSM Practice Test

CIS-FSM Practice Test practice questions, page 5 of 5, with answer review and explanations.

Question 21

What can field agents use to record time spent on tasks on a day-to-day basis and submit the time sheet in a single action?

  1. Time sheet portal
  2. Worker portal
  3. Resource workbench
  4. Planning console

Question 22

Field Service Management (FSM) is a solution for anything that uses which of the following? (Choose three.)

  1. Problems
  2. Skills
  3. Locations
  4. Time
  5. Requests
  6. Incidents

Question 23

Location, skills, and availability are used to determine what?

  1. The best field agent for a task
  2. Customer preferred technicians
  3. Work order qualification
  4. Agent schedules