CIS-FSM Practice Test

CIS-FSM Practice Test practice questions, page 4 of 5, with answer review and explanations.

Question 16

What does it mean when you set a work order task as an upstream task?

  1. The downstream task must he approved before completing an upstream task
  2. The task must he completed before any downstream tasks can be started
  3. The task is dependent on another work order request
  4. The task cannot he started until any upstream tasks have been completed

Question 17

What sets and enforces the order in which a single field agent or multiple field agents perform the tasks assigned to them?

  1. Work Order Qualification
  2. Circular relationships
  3. Work Order Dependencies
  4. Work order templates

Question 18

Reactive, Planned, and Predictive are examples of what?

  1. Work order templates
  2. Field service products
  3. Field service models
  4. ServiceNow maturity levels

Question 19

Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose four.)

  1. Not a preferred customer
  2. Type of work not preferred
  3. Parts unavailable
  4. Customer unavailable
  5. Stalls mismatch
  6. Schedule conflict

Question 20

What can customer service agents use to create and view associated work order tasks for customer cases?

  1. Agent workbench
  2. Service portal
  3. Agent workspace
  4. Dispatcher workspace