CIS-FSM Practice Test

CIS-FSM Practice Test practice questions, page 2 of 5, with answer review and explanations.

Question 6

Dispatcher workspace looks at which calendar to auto-assign tasks to agents based on availability?

  1. Outlook calendar
  2. Agent calendar
  3. Team calendar
  4. Google calendar

Question 7

Which operational role typically creates personal events for an agent's calendar?

  1. wm_manager
  2. wm_agent
  3. wm_dispatcher
  4. wm_admin

Question 8

How are dispatch groups that can be selected from work order tasks filtered?

  1. By Manager
  2. By Location coverage
  3. By Group type
  4. By Group members

Question 9

Where can dispatchers view real-time locations of agents?

  1. Agent map
  2. My task map
  3. Manager map
  4. Dispatch map

Question 10

When using territory management, what can field service admins assign to an individual or group?

  1. Skills
  2. Parts
  3. Routes
  4. Locations