820-605

820-605 practice questions, page 5 of 7, with answer review and explanations.

Question 21

Which task drives advocacy with customer stakeholders?

  1. creating a stakeholder map
  2. creating a Customer Success Plan
  3. creating technical documentation
  4. creating a success story

Question 22

What is a Quarterly Success Review?

  1. gap analysis that focuses on the state of the customer's current architecture
  2. new success plan that focuses on the upcoming goals for the customer
  3. conversation that outlines the key initiatives that are agreed upon in the success plan
  4. technical analysis that outlines the implementation plan and adoption barriers

Question 23

What is the best reason for documenting your customer's success?

  1. To provide awareness of the value achieved by the customer's purchased solution
  2. To establish KPI's that measure the success of your company's business
  3. To document roles and responsibilities for your project management
  4. To provide expansion opportunities for your sales team

Question 24

What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

  1. capability gap
  2. financial gap
  3. consumption gap
  4. organizational gap

Question 25

Which method is directly associated with evaluating a customer outcome?

  1. milestones
  2. key performance indicators
  3. metrics
  4. benchmarks