820-605

820-605 practice questions, page 4 of 7, with answer review and explanations.

Question 16

In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?

  1. Document the session, stakeholder interests, and metrics for leadership
  2. Create a success plan to be reviewed with the customer at the next review meeting
  3. Provide technical configuration for development
  4. Discuss new opportunities and new products to purchase

Question 17

Which of these is included in a success plan?

  1. confidential customer information
  2. customer business outcomes
  3. customer HR processes
  4. services cost

Question 18

Drag and drop three valid elements of a success plan from the left to the right. Not all options are used. Select and Place:

Question 19

In which stage of the Customer Lifecycle does the Success Plan get updated for the first time?

  1. Onboard
  2. Use
  3. Adopt
  4. Implement

Question 20

What is the customer success objective of a Quarterly Success Review?

  1. Evaluate renewal contract.
  2. Introduce new products and services.
  3. Align work effort to outcomes
  4. Create a success plan