MB-240

MB-240 practice questions, page 8 of 14, with answer review and explanations.

Question 36

You are a dispatcher for a cable installation company that provides installation services in multiple territories. The company is using Dynamics 365 for Field Service to manage their work orders. Every time a work order is created, the dispatch team is manually assigning the work order to a territory in order to book the correct resources. You are tasked with ensuring that Dynamics 365 will automatically assign work orders to territories so that the dispatcher can search for the correct resources. Which four steps, in sequence, must be configured to ensure that when work orders are created they will automatically be mapped to the correct territory? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Select and Place:

Question 37

Your company is preparing to deploy the Dynamics Field Service with Mobile Application. Your manager asks you to ensure that the Booking Statuses will match with the current business process the field technicians are following. As the Field Service Administrator, you review the documentation and discover that the out-of-the-box Booking Statuses will meet your company's needs. What is the order of the Booking Statuses for the five out-of-the box booking status fields? To answer, move the five out-of-the-box booking status fields to the answer area and arrange them in the correct order. Select and Place:

Question 38

Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately. You need to configure the schedule board so that bookings are easily visible to the dispatchers. How can you configure Dynamics Field Services to increase booking visibility?

  1. Configure a work order type for high priority issues, to help categorize high priority work order records.
  2. Configure an Incident type for high priority incidents on work order records.
  3. Configure the status color for a booking status record, to identify high priority work order records.
  4. Configure a priority record to allow you to identify high priority work order records.

Question 39

The company has hired a new manager to set up and configure Field Service to automatically schedule work orders to the most appropriate resource scheduling. The manager is unable to optimize requirements and bookings related to work orders. Which three settings are required? Each correct answer presents part of the solution.

  1. Assign the Field Service-Administrator security role to the RSO user.
  2. Add the RSO dispatcher role to a dispatcher.
  3. Enable Resource Scheduling Optimization.
  4. Set Connect to Maps as Yes.
  5. Add RSO to the profile Field Service-Administrator.

Question 40

You are a Field Service resource manager for Contoso, Ltd. and are setting up characteristics for field technicians who are responsible for repairs on rental equipment. Work performed on certain types of backhones, trenchers, and excavating equipment requires different attributes to be identified for proper work order assignment and scheduling. Which two characteristics are valid? Each correct answer presents a complete solution.

  1. Certification
  2. Approval Status
  3. Skill
  4. Rating Value