MB-240

MB-240 practice questions, page 7 of 14, with answer review and explanations.

Question 31

You are a new Dynamics 365 for Field Service Administrator for a manufacturing firm. Your manager has asked you to configure the system to enable scheduling for maintenance of equipment at customer sites. It is against company policy to dispatch resources to sites with known issues such as credit or safety holds. Many site visits may require more than one technician to be sent for the repair. Which resource scheduling component should be used for each task? To answer, drag the appropriate resource scheduling component to the appropriate task. Each resource scheduling component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content. NOTE: Each correct selection is worth one point. Select and Place:

Question 32

You are a Dynamics 365 Field Service dispatcher using the Scheduling Assistant function. One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. The resource must be able to be scheduled for other accounts. How can you achieve this goal?

  1. Create a Requirement Resource Preference record for the resource. Set the Preference Type to Restricted and Cascade to No.
  2. Create a Requirement Resource Preference record for the resource. Set the Preference Type to Restricted and Account to Adventure Works.
  3. Select Load the Default Filters on the Schedule Board.
  4. Create a Requirement Resource Preference record for the resource.

Question 33

A new member of your company's scheduling department is learning which scheduling function to use in Dynamics 365 for Field Service, based on different scenarios. You need to provide a scheduling matrix to the new team member. Which scheduling function should be used with each scenario? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content. NOTE: Each correct selection is worth one point. Select and Place:

Question 34

You are Dynamics 365 for Field Service Administrator and work for a manufacturing company. The company provides customers with large power systems for sophisticated data centers. The power systems are serviced by a field engineering team. The field engineering team documents work done on repairs and maintenance by completing Work Orders within Dynamics 365. You need to easily schedule work orders for the field engineering team via the schedule and enable geocoding. Which two steps must you take to schedule resources via the schedule board and enable geocoding? Each correct answer presents part of the solution.

  1. Connect to Maps in Resource Scheduling.
  2. Configure the map on the Schedule Board.
  3. Set Auto Geo Code Addresses to Yes in Resource Scheduling.
  4. Set Auto Geo Code Addresses to Yes in Field Service Settings.

Question 35

You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabled Optimize Schedule for all Bookable Resources. You need to complete the remaining steps to prepare your work order data for optimization. Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Select and Place: