ITILFND V4 Practice Test

ITILFND V4 Practice Test practice questions, page 9 of 15, with answer review and explanations.

Question 41

Identify the missing words in the following sentence: A user is [?] that uses services.

  1. an organization
  2. a role
  3. a team
  4. a supplier

Question 42

Which is included in the purpose of the 'change enablement' practice?

  1. Make new and changed services available for use
  2. Ensure that risks have been properly assessed
  3. Record and report selected changes of state
  4. Plan and manage the full lifecycle of all IT assets

Question 43

Which activity is part of the 'continual improvement' practice?

  1. Identifying the cause of incidents and recommending related improvements
  2. Authorizing changes to implement improvements
  3. Logging and managing incidents that result in improvement opportunities
  4. Making business cases for improvement action

Question 44

In which step of the 'continual improvement model' is an improvement plan implemented?

  1. What is the vision?
  2. How do we get there?
  3. Take action
  4. Did we get there?

Question 45

Which is the BEST example of a standard change?

  1. The review and authorization of a change requested by a customer
  2. The implementation of a critical software patch in response to a vendor security issue
  3. The installation of a software application in response to a service request
  4. The replacement of a component in response to a major incident