ITILFND V4 Practice Test

ITILFND V4 Practice Test practice questions, page 8 of 15, with answer review and explanations.

Question 36

Where are the details of the required performance outcomes of a service defined?

  1. Service level agreements
  2. Service requests
  3. Service components
  4. Service offerings

Question 37

Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?

  1. Plan
  2. Improve
  3. Design and transition
  4. Deliver and support

Question 38

Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?

  1. Release management
  2. Supplier management
  3. Service management
  4. Relationship management

Question 39

Which two practices interact the MOST with the service desk practice?

  1. Incident management and service request management
  2. Service request management and deployment management
  3. Deployment management and change enablement
  4. Change enablement and incident management

Question 40

Which is an activity of the 'incident management' practice?

  1. Assessing and prioritizing improvement opportunities
  2. Performing service reviews with customers
  3. Providing good-quality updates when expected
  4. Automating service requests to the greatest degree possible