ITILFND V4 Practice Test

ITILFND V4 Practice Test practice questions, page 15 of 15, with answer review and explanations.

Question 71

What actions does a service desk take for all issues, queries and requests that are reported to them?

  1. Schedule, assess, authorize
  2. Diagnose, investigate, resolve
  3. Initiate, approve, fulfil
  4. Acknowledge, classify, own